Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bathbutterco.com.

If your return is accepted, we will provide return address. Please note that customers are responsible for the cost of return shipping. If you need to return a product, please contact us first to obtain a return authorization. We recommend using a shipping service with tracking and insurance, as we are not responsible for items lost or damaged during return transit. Once we receive the returned item, we will process your refund. Items send back to us without a return request approved, will not be excepted.

You can always contact us for any return question at support@bathbutterco.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom scents.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bathbutterco.com